HEY BESTIE!

Thank you so much for supporting Connection Is Cool! Please review our policies prior to purchasing so we can ensure the best possible customer experience for you.

 

SHIPPING

Please allow 1–5 business days for order processing after your purchase is placed. Once your order has been processed and shipped, delivery may take approximately 1–3 weeks depending on your location. Because some of our pieces are made and shipped through our fulfillment partners, shipping times can vary slightly, but we promise it’ll be worth the wait!

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If you ever have questions about your order, feel free to email us anytime at hello@connectionsicool.com.

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INTERNATIONAL ORDERS

For our international family, please note that customs duties or import taxes may apply depending on your country. These charges are determined by your local customs office and are the responsibility of the customer.

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REFUND / RETURN POLICY

Due to the limited and made-to-order nature of our items, all sales are final. We currently do not offer returns, exchanges, or refunds for incorrect sizing or personal preference, so please review your order carefully before checking out! If on the off chance your order arrives damaged, flawed, or incorrect, please contact us at hello@connectionsicool.com within 7 days of delivery and we’ll do our best to make things right.

Please include:
• Your order number
• Photos of the item
• Photos of the packaging if applicable

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LOST OR STOLEN PACKAGES

Once your package has been shipped, Connection Is Cool is not responsible for lost, stolen, or damaged packages.

If your tracking shows delivered but you have not received your package, please contact USPS or your local carrier directly to file a claim.

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INCORRECT ADDRESS

Please double-check your shipping address before placing your order! We are not responsible for orders shipped to incorrectly entered addresses. If your package is returned due to an address issue, the customer will be responsible for any reshipping fees.