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PRIVACY POLICY

Last updated: June 19, 2026

Connection is Cool LLC ("we," "us," or "our") operates the website connectioniscool.com. This privacy policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our site.

1. What Information We Collect

When you visit or make a purchase on connectioniscool.com, we may collect the following information:

  • Name, email address, and mailing/shipping address

  • Billing details and payment information

  • Phone number

  • IP address and browser/device information

  • Purchase history and browsing behavior on our site

  • Any communications you send us through our contact form

2. How We Collect Information

We collect information when you:

  • Place an order on our website

  • Create an account

  • Fill out a contact form

  • Subscribe to our emails or marketing communications

  • Browse our site (automatically, through cookies and tracking tools)

3. Why We Collect Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Send order confirmations and shipping updates

  • Provide customer support

  • Send promotional emails and updates about Connection is Cool (you can opt out at any time)

  • Improve our website and customer experience

  • Comply with applicable laws and regulations

4. How We Store and Protect Your Information

Our website is hosted on Wix.com, which provides secure data storage protected by firewalls and industry-standard security protocols. All payment transactions are processed through PCI-DSS compliant payment gateways, meaning your credit card and payment information is handled securely at all times. We do not store your full payment card details on our servers.

Your order fulfillment is handled by TapStitch, our third-party print-on-demand partner. Necessary order information (name, shipping address) is shared with TapStitch solely for the purpose of fulfilling your order.

5. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • TapStitch — to fulfill and ship your orders

  • Wix Payments / PayPal — to process payments securely

  • Legal authorities — if required by law

6. How We Communicate With You

We may contact you via email or phone to:

  • Confirm and update you on your order status

  • Respond to your customer service inquiries

  • Send promotional offers and brand updates (you can unsubscribe at any time by clicking "unsubscribe" in any email)

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. Third-party services such as Google Analytics may also place cookies on your device. You can adjust your browser settings to refuse cookies, though this may affect your experience on our site.

8. Your Rights — Withdrawing Consent

You have the right to access, correct, or delete any personal information we hold about you. If you would like to do so or no longer want us to process your data, please contact us at:

hello@connectioniscool.com

9. Policy Updates

We reserve the right to update this privacy policy at any time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically. If significant changes are made, we will notify you via email or a notice on our website.

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